RPA Software is an emerging technology that uses computer programs to do work. These programs can be used for simple or repetitive tasks, but they are also capable of doing more complex and cognitive tasks. These programs are sometimes called “cognitive RPA” or “intelligent RPA.”
RPA tools are more like what you use when there is a task that you have to do over and over. So, you need to use the interface, or touch screen, for it. BPM software is for managing tasks where they are complicated and involve many steps that happen all at once. However, as the RPA category (group of services) grew, vendors started to bundle BPM services with RPA tools.
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To be considered an RPA software, a product must:
Give people an interface to make bots.
We need a module to manage what the bots do. For example, start or stop them or control what they do.
To build bots that can help you work on your computer, you need to know how to use the windows program.
Further, marketing the software as RPA software is good for all your business users. This includes both technical and non-technical users.
What is RPA and how does it work?
RPA software is a type of software that helps people. It usually works by adding to an already existing platform for services.
RPA is sometimes built into BPM and some people call the whole thing RPA, even when it’s actually a combination of BPM, RPA and AI technology.
Key traits of RPA tools
Different RPA bots will be good for different things. The right one for you depends on the capabilities it has in three dimensions:
RPA bots need to be programmed. There are five ways to program them: coding, low-code (UX supported), recording, no-code tools, and self-learning tools.
Programmed bots need to know what to do. They need to be able to think for themselves. They can do this if they have cognitive capabilities, like the ones built into them or the ones from other places like online marketplaces.
Bots serve different purposes. Some tools are better for attended or unattended automation and even hybrid.
RPA tools are usually used for these purposes:
There are 3 types of RPA automation. They are different and serve different purposes.
These bots live on people’s machines and can be used by them. They are for doing tasks that are hard to detect when they happen because they are programmed into the system. For example, a customer service rep will understand what the customer is asking and need to finish a transaction on their computer.
RPA bot is like a rep and does the same work. If you have a question, RPA bot can ask for guidance from the rep. RPA bot can do more work than the rep and will not make mistakes due to fatigue or boredom.
Hence, attended automation is a good way to help your employees who work with customers. They can do manual work while still helping the customer.
Unattended bots are like processes that happen on the cloud. They do things like data processing. Also, they are best for reducing work by back-office employees.
Attended and unattended robots are combined to do both front office and back office activities, which allows full automation of a process.