RPA News

NICE Claims That Augmenting People Is The Key To RPA

https://unsplash.com/photos/tpLz5aKdQmM

A leading company in RPA and software robots, NICE, claimed that augmenting people is the key RPA. Moreover, this company believes that there is more than automating a certain task.

Augmenting People Is The Key To RPA

The alliance’s director at NICE, Gareth Hole, stated that even though RPA and software robotics are about automating repetitive tasks,  it is also about having the right conversation, accuracy, supports, and augmenting people. He also added that RPA is basically about supporting people with their experience.


Get your Free Digital Adoption Certificate




 NICE has created a robot called NEVA, a robot that employing a virtual attendant. Hole proclaimed that NEVA main platform is the helping companies in augmenting people with automation experience.

Other automation companies unusually focus on back-office processes automation like finance and HR which can be automated end to end effectively. NICE, on the other hand, with its own vision and mission, this company has its own unique selling point, focusing on supporting workers with their day to day activities.

Augmenting People, Rather Than Automating End To End

Gareth gave the estimated percentage that a company’s automation should focus on. He claimed that leaders must automate its end to end actives around 10 to 20 percent. As for automation that augmenting people, it should be around 80 to 90 percent.

Also, he pointed out that the company first focus on optimizing front office workers, not looking a way to automate end to end activity but augmenting people. NICE believes that helping and supporting other people is more powerful than just automating activities and process.

What Is RPA Exactly?

RPA or Robotic Process Automation is a technology that uses either computer software or Robot to stock up, construe, and manipulate data for large-scale labor purposes. It helps the company with its labor requirements and reduces huge cost.

Huge volumes of labor need a large amount of transaction. RPA software helps with this area, cutting down on cost and time necessities. Furthermore, it boosts the company’s production and conversion.

If you happen to have a precise goal for your company, RPA helps you to achieve it. This is because this method not only offers services industry with a practical workforce, it also a part of human-computer technology. In other words, you can easily design it to automate your company the way you want it to be.

Nowadays the market for RPA tools is different from before. With new technology arises every day, you can search everything you need with low-code solutions.

Furthermore, you can now test the quality of RPA by using UI automation tools.

Why RPA Fails You?

Here are top reason fails many companies:

•    Treating RPA Like An Add-on

Many companies failed to bring the best of RPA because they treat this approach like an add-on tool. Do not let this mistake happens in your company.

If you managed not to only implement RPA but also integrated it, you will be amazed how much benefits it can offer to you. Moreover,

•    Not Implementing it At The Top

Failing to use RPA from the top is like having the best asset without the support from the top. Meaning the assigned department will left all alone with no help from the organization.

You must make sure that every part of your company understand and realize how this approach is important. And it needs complete support from everyone.

•    Forgot To Prepare

You might hear the Latin phrase “Amat Victoria Curam”, meaning victory loves preparation. RPA is no exception.

Make sure that before embracing this approach, you have a solid plan in hand.

About the author

RPA Team