Robotic process automation vs AI (artificial intelligence). What are the differences between the two? And what are its similarities?
Robotic process automation (RPA) and AI. These are two of the most successful techs today. They also two of the trends in digital transformation (Dx).
But some are still confused about which one is the best fit for their company. If you are one of them, keep on reading so that you can decide.
Robotic Process Automation vs AI
What is RPA?
RPA is the use of software robots. In other words, specialized computer programs. It aims to automate repetitive business processes. So, it does the same job the same way. All the time.
Meaning, it will not learn from one repetition to another. Also, it will not improvise in any way. Or find better ways to do the task.
So, instead of making people do these dull tasks, RPA robots will do it for you. These robots will not get bored, unlike human workers.
Further, it can do the task exactly as it is programmed to do. So, it is free of any errors and it is more efficient. It offers companies:
- accuracy
- compliance
- speed
- reliability
- better employee morale
What is AI?
AI aims to copy human intelligence by computer systems. These include different processes like:
- learning
- reasoning
- self-correction
Some of the most popular use of AI are:
While RPA aims to offload people from repetitive tasks, AI aims to replace people. So, RPA is for attended automation. While AI is for unattended automation.
This is because RPA follows its program to the end and uses structured logic and inputs. But AI develops its logic and uses unstructured inputs.
Robotic Process Automation and AI
Yes, companies both have structured and unstructured data. So since this is the case, there is no need to choose between RPA and AI.
If you want to have the most efficient automation, then make use of both. Combining RPA with AI can result in end-to-end automation.
What does this mean? It can give customers self-service options. Thus, lessening the need for a lot of staff. Also, giving customers what they need faster.
For example, in banking. Opening a bank account can be done faster and easier online. Chatbots can aid in this as well as other process robots.
Then, a smart robot with the help of AI can help scan the needed documents. This will make the verification process run faster.
When there are some differences, the robot will learn how to respond to similar events in the future.
After wrapping everything up, the customer can find out faster. Whether her application is approved or not.
What is Your Choice?
So, which one is it for your company? RPA or AI? Or do you now see the value of combining both?
If you are still wondering how to do your Dx? Then WalkMe can help. They are the best ones on the field today. So, see if they are a good fit.