Automation Digital Transformation

What is Robotic Process Automation PPT & How it Helps?

Learn what robotic process automation PPT is? Also, learn how it can help your business in today’s digital era.

What is Robotic Process Automation PPT?

Robotic process automation (or RPA) is the use of technology to automate the performance of tasks that are repetitive and monotonous. RPA can be used to automate a company’s customer service, finance, logistics, human resources, and accounting departments. Also, companies utilize RPA to reduce operating costs, increase productivity and boost operational efficiency.

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Moreover, robotic process automation is also known as RPA, RPA software, RPA tools, business process automation software, and robotic software.

Robotic process automation is a form of artificial intelligence that you can use in the form of software. Companies can use that to automate their non-value-added tasks, such as filling out forms, answering phone calls, printing and scanning documents.

How Does RPA Help Businesses in Today’s Digital Era?

With stiff competition in the business world, companies are trying to improve productivity and efficiency. They invest in technologies that will help them streamline their operations and deliver a better customer experience while reducing costs.

As a result, today, every company is striving to make its business processes efficient and effective. Thus, RPA technology is helping them in achieving this.

How RPA Helps Businesses

Companies using robotic process automation can improve many areas of a business. For example, their customer service increases operational efficiency and makes their business processes error-free.

Robotic process automation has become an effective and cost-efficient tool that is making businesses competitive and agile in the current business environment.

However, RPA is not a panacea for all the businesses that are facing challenges or problems. So, it will not fix all the issues that a company is facing. It will simply optimize their business processes and systems.

Different Ways of Using Robotic Process Automation 

1. Customer Service

RPA can provide efficient customer service to the end-users. By using RPA, companies can offer better customer service by solving customer queries faster. Also, it helps in resolving customer issues more quickly and efficiently. Thus, RPA helps companies in reducing the number of unresolved cases and increasing customer satisfaction.

Moreover, RPA helps companies deliver a better customer experience and increase their brand loyalty by automating non-value added tasks such as answering phone calls, filling out forms, printing documents, and scanning documents.

2. Automation of Manual Tasks

Today, almost 80 percent of the work done by the employees is repetitive and monotonous. Such tasks include entering data in a spreadsheet, providing data entry support, sending emails with attachments, completing online forms, etc. These tasks can be automated using RPA.

3. Automation of IT Activities

RPA can be used to automate several IT activities, including:

It will also help in improving the IT performance.

4. Automation of Operational Processes

RPA can also be used to automate several operational processes such as: 

  • claims processing
  • loan processing
  • insurance processing, etc.

5. Automation of Logistics

RPA will help in automating various logistics activities such as:

  • supply chain processes
  • transportation processes
  • warehouse operations, etc.


RPA is a technology that helps companies automate their business processes and making them more efficient and effective. For example, it helps them automate manual tasks, customer service, IT activities, and logistics activities.

However, it is not a magic wand that will solve all the problems of a company. It is a tool that companies can use to improve their business processes and operations.